Billing
CHARGES FOR INDOOR PATIENTS:
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Bed charges are payable as per the tariff structure.
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Treatment charges vary according to the class of occupancy. If required initial estimate can be obtained from the consultant and the final estimate from the Billing Department between 2:00 pm to 4:00 pm.
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In case of Surgery, the surgery charges are to be paid 2 to 3 days in advance besides Admission Deposit.
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Booking of Bed and Operation Theater are subject to availability or as per emergency.
MODE OF PAYMENT:
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All payments will be accepted in cash or through Credit/Debit Card (Master & Visa), Pay Order, D/D are accepted in favour of Bhaktivedanta Hospital.
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Once the bill has exceeded the deposit amount, you have to make the payment of another deposit plus the balance amount if any (as per the class of admissions).
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Payments can be made on the fourth floor between 7.00am to 5.00pm & on the ground floor between 5.00pm to 7.00am.
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In case of longer duration of stay in the hospital, we request you to check your billing status at the billing counter on the 4th floor after every 2 to 3 days, to get information about the progress of the bill. Please make payments regularly once every 2-3 days for mutual convenience.
TRANSFER OF THE PATIENT (On Request)
At the time of transfer from ICU to the ward, patient need to clear the whole bill before the transfer and also need to pay the deposit for the ward he is being transferred.
If required, patient can be transferred to any ward or internally in the same ward also.
In case of non payment patient can be shifted to the lower ward.
From Lower Class to Higher Class:
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Bed charges will be as per tariff from the date of change of class.
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Treatment charges including surgical charges, if any, will be as per higher class with retrospective effect.
From Higher Class to Lower Class:
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Bed charges will be as per tariff from the date of change of class.
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Treatment charges will also be from the date of change of class. But in case of surgery, if the patient is taken for surgery from higher class and wants to shift to lower class after the surgery, then he will be charged for higher class. After the surgery and transfer to the lower class adjustment, all charges will be of the lower class from the date of change.
DISCHARGES
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Routine discharges are advised between 10.00am to 12.00noon, 2.00pm to 4.00pm & 6.00pm to 8.00pm.
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In normal circumstances, Corporate & TPA discharges will be possible between 10.00am to 12 noon.
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Please note that at the time of discharge, you need to return all draft bills and payment receipts issued to you earlier from the billing counter. Only then final bill would be issued.
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Once physical discharge is given patient should vacate the bed within half an hour.
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Hospital billing for a day is calculated from 12.00 mid night to 12.00 mid night as one day charges.
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From 12.00 mid night to 12.00 noon, half day charges are levied.
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Adjustment of payment for the discharges after office hours, on holiday and refund (if any) should be settled within 7 working days from the date of discharge between 2.00pm to 4.00pm.
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After the discharge from the hospital, patient should take appointment for follow-up visit to the Doctor in Advance from ground floor OPD.
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Once the patient is discharged, no dispute in the bill would be entertained after 7 working days.
REFUND
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Refund of amount above Rs.5000/- will be done by cheque in the name of the patient.
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In unfortunate case of death of the patient, the cheque can be made in the name of nearest relative upon submitting appropriate required documents only.
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Refund of cheques will be possible in minimum 4 working days.
