“On the behalf of the patient Mrs. Adilakshmi, I, her daughter would like to give the following feedback to the hospital : The first and most important thing I would like to mention is that Dr. Aseem Diwan has done a fantastic and excellent job in treating my mother and I attribute her speedy recovery to his tremendous efforts. I thank him profusely for his care. “That’s my duty,” is his humble reply to my “Thank you, Sir.” I will always remember him in my prayers and so will my mother.
My Mother would also like to thank all the ICU staff for their excellent service and support except for one instance, where her headache was not reported to the Doctor till she screamed out in pain.
Dr. Uday and Dr. Vandana were also of great support. I would like to suggest that repeated complaints regarding pain, etc., be reported by the staff to the Intensivist or concerned treating Doctor, as soon as possible.
We had slight trouble with some of the nurses who treated my mother rudely — a Ward Boy, who the moment she was brought to the hospital, asked her to get off the wheelchair on her own eventhough she was serious enough to be admitted to the ICU. The night ‘Ayahbai’ was pretty rude, but there were other ‘Ayahs’ (like the one who comes from Palghar) who gave us bed sheets when woollen blankets were not available. Unfortunately, she was wrongly scolded.
However, leaving aside all this, my mother would like to thank Dr. Aseem Diwan and all the staff who have helped her back to recovery.
Sister Pragati Shirke was one of the best staff we came across and hope she continues the good work.