Visitors Policy

Visitors Policy

Visiting Hours

  • Daily 4:00 PM to 6:00 PM

  • Sundays and hospital holidays11:00 AM to 12:00 Noon & 4:00 PM to 6:00 PM

  • Only 2 relatives at a time will be allowedin the ward even during visiting hours.

  • In certain cases, visitors may be denied permission to see the patient(depending on the condition of the patient) even during the visiting hours. This is in the interest of the patient's medical recovery.

  • It is compulsory that a person is available 24 hours for the patient

  • Please note, In the interest of the patient, more than one person will not be allowed to be with the patient in all classes. (In an emergency two, persons might be allowed)

Visitors Pass

  • Two passes are issued for each patient(this can change if the management feels necessary).

  • Patient's relatives & attendants to display their passes.

  • In a case of any loss of passes, Rs.50/- will be charged per pass.

  • Pass needs to be submitted at the time of dischargeat the billing counter.

  • Personal toiletries like soap & bath towel are provided in Premium, Suite, & Deluxe Rooms.

  • Mat bedding is available for the patient's attendant on nominal charges. Nursing staff in the ward will help to obtain the same. Outside bedding is not allowed.

  • We request the relative of the patients, strictly not to sleep on the bed of their admitted patient or on any vacant bed in the ward. Kindly note that the patient will be charged in case his/her relative occupies any vacant bed.

Visiting Hours

  • Daily 4:00 pm to 6:00 pm

  • Sundays and hospital holidays 11:00 am to 12:00 noon & 4:00 pm to 6:00 pm

  • Only 2 relatives at a time will be allowed in the ward even during visiting hours.

  • In certain cases, visitors may be denied permission to see the patient (depending on the condition of the patient) even during the visiting hours. This is in the interest of the patient's medical recovery.

  • It is compulsory that 24 hours one person is available to the patient.

  • Please note, in the interest of the patient, NOT more than One Person will be allowed to be with the patient in all the classes at any time of the day. (In Emergency, two persons will be allowed).

Visitors Pass

  • Two passes are issued for each patient (this can change if the management feels necessary).

  • Patient's relatives & attendants are advised to display their passes.

  • In a case of any loss of passes, Rs.50/- will be charged per pass.

  • Pass needs to be submitted at the time of discharge at the billing counter.

  • Personal toiletries like soap & bath towel are provided only in Deluxe Class.

  • Mat bedding is available for the patient's attendant on nominal charges. Nursing staff in the ward will help to obtain the same. Outside bedding is not allowed.

  • We request the relative of the patients, strictly not to sleep on the bed of their admitted patient or on any vacant bed in the ward. Kindly note that the patient will be charged in case his/her relative occupies any vacant bed.

  • Food:

  • Outside food is not allowed in the hospital ward, as we provide food to our patient under the strict guidance of our dietician.

  • Patient's relatives are requested not to eat with the patient in the ward in patient's thali. They are requested to take their meals in the cafeteria only.

  • Patients are advised:

"Not to keep any valuables with them in the ward". The hospital is not responsible for any theft or loss.

  • Damage to the Property:

Any damage caused to the hospital property by the patients, or their relatives will be recovered from them on the basis of assessment done by the hospital management.

  • Pharmacy:

  • Dispensing-Pharmacy is located on the ground floor of the Hospital.

  • It is operational 24 X 7, 365 days.

  • Another Pharmacy is located in the Operation Theater premises on the second floor; remains open on weekdays 8am to 10pm.

  • OPD Patients must produce the original-bill for returning medicine, within one month from the date of purchase, between 10AM-6PM (Not on Sundays/ Holidays).

  • Pharmacist shall inspect medicine / bill for expiry date, seal, packaging, and BH-Barcode.

  • Refrigerated products, Injections, General items, Rehabilitation-Aids and Devices are not returnable.

  • *IPD-patients must return balance medicines before discharge from the Hospital.

  • Telephone/Mobile:

  • Public telephone has been provided for convenience on the floor and ground floor lobby.

  • Use of mobile phones is prohibited in the wards.

  • Telephone facility is provided in premium & suit rooms.

  • Wi-Fi connection is available in premium & Suit Rooms.

  • For any other assistance you may contact the sister-in-charge in the ward.

  • In a case of any difficulty or suggestion, you may approach the Department of Customer Relation.

  • We respect our staff, and their protection is our duty. Therefore, any kind of proven misbehaviour with the hospital staff by the patient or their relatives, will lead to the discharge of the patient and appropriate legal action will also be taken, if necessary.

  • Ambulance Services are available round-the-clock.

  • Patients can request for ambulance on the following numbers:

  • Simple Ambulance – 91-8879936253

  • Cardiac Ambulance – 91-9321559160

    • Food:

    • Outside food is not allowed in the hospital ward, as we provide food to our patient under the strict guidance of our dietician.

    • Patient's relatives are requested not to eat with the patient in the ward in patient's thali. They are requested to take their meals in the cafeteria only.

    • Patients are advised:

    "Not to keep any valuables with them in the ward". The hospital is not responsible for any theft or loss.

    • Damage to the Property:

    Any damage caused to the hospital property by the patients, or their relatives will be recovered from them on the basis of assessment done by the hospital management.

    • Pharmacy:

    • Dispensing-Pharmacy is located on the ground floor of the Hospital.

    • It is operational Day-Night 24 X 7, 365 days.

    • Another Pharmacy is located in the Operation Theater premises on the second floor; remains open on weekdays 8am to 10pm.

    • OPD Patients must produce the original-bill for returning medicine, within one month from the date of purchase, between10am-6pm (Not on Sunday/ Holiday).

    • Pharmacist shall inspect medicine / bill for expiry date, seal, packaging, and BH-Barcode.

    • Refrigerated products, Injections, General items, Rehabilitation-Aids and Devices are not returnable.

    • *IPD-patients must return balance medicines before discharge from the Hospital.

    • Telephone/Mobile:

    • Public telephone has been provided for convenience on the floor and ground floor lobby.

    • Use of mobile phones is prohibited in the wards.

    • Telephone facility is provided in First Class & Deluxe Class on extra payment.

    • Wi-Fi connection is provided in Super Deluxe Class.

    • For any other assistance you may contact the sister-in-charge in the ward.

    • In a case of any difficulty or suggestion, you may approach the Department of Customer Relation.

    • We respect our staff, and their protection is our duty.

    Therefore, any kind of proven misbehaviour with the hospital staff by the patient or their relatives, will lead to the discharge of the patient and appropriate legal action will also be taken, if necessary.

    • Ambulance Services are available for 24 hours.

    • Patients can request for ambulance on the following numbers:

    • Simple Ambulance – 91-8879936253

    • Cardiac Ambulance – 91-9321559160