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PATIENTS FEEDBACK
 
 
Excerpts From Highlights Of “Patient Voice” On Spiritual Care
 
31
“The patient (my mother) says that she is feeling very good in this hospital.
  • Doctors are very good.
  • The hospital is very clean, neat and tidy.
  • Doctors are coming every day to see her and to know how she is feeling – others are also taking care of her.
  • She says that each and every facility is available in this hospital.
  • She says that religion is also there in this hospital – she is more happy seeing this.
  • She says , “Chand-Suraj ki tarah ye hospital ka naam chamke”.
  • She says that she has not felt as comfortable, in other big hospitals like Jaslok, etc., as she has felt in this hospital.
  • She prays that Allah may bless you to progress more and more.”
Mrs. Noorjahan S. Shakil
d/o Patient Meharunissa Sheikh
Bed No       - EC 11
D.O.A.        - 15.01.06
D.O.D.        - 03.02.06
Consultant - Dr. Pramodini Shankaran
# 10-B / 505, “Asmita Vintage”,
Mira Road (E), Thane – 401 107.
HP. 98213 11721
Diagnosis   - UTI with HTN.
 
32
“. . . . . . Throughout my stay in the hospital, I felt it like a home – even better than my home. My Dr. B. C. Shah and his team members are very much co-operative and care taking.

My Very Best Wishes for Bhaktivedanta Hospital for a ‘Bright Future’.”

Mr. Manish Badoniya
Bed No       - SC 10B
D.O.A.        - 02.02.06
D.O.D.        - 05.02.06
Consultant - Dr. B. C. Shah
# 10-B, 4th Floor,
A.S., Mahindra & Mahindra,
Kandivli (E), Mumbai – 400 101.
Tel. 5573 7366 / HP. 98208 93433
Diagnosis   - Hernia.
 
33
“I, Mrs. Susan Joy, was a patient of Dr. Pramodini Shankaran. I appreciate everything in her; she is an excellent and efficient Doctor. Above all, she is very much mature, calm and quiet. I would like to continue with her treatment, only, even in the future.

I got good service from each and every person. Even the canteen boys are good; and the food, too. All in all, I appreciate the advice of the Spiritual Care sisters.

I like Bhaktivedanta Hospital very much.”

Thanking you,

Mrs. Susan Joy
Bed No       - Deluxe 04
D.O.A.        - 31.01.06
D.O.D.        - 07.02.06
Consultant - Dr Pramodini Shankaran
# G-1 / 2, “Jay Palace”,
‘A’ – Wing,
Vasai (W), Thane.
Mob. 98222 17717
Diagnosis   - RA with APD with Hypothyroidism.
 
34
Our Feelings & Experience with your Institution.

“You have well qualified Doctors who give proper advice to patients. Our experience with Dr. Krishna Kumar is most satisfying – he is a brilliant Doctor. Our son (Master Anant Sharma) has recovered well within one day. The PICU staff are caring, and the Second Class (Special Ward) attendants and nurses are co-operative and polite.

The only inconvenience we had was at the time of admission; in spite of having made advance payments for O.T. and ward booking, no bed was available or reserved – neither was any information (of our booking) conveyed to I.P.D. Such incidents may cause bitterness in spite of the good intentions of the hospital . . . . . . .”

Mr. S. S. Prabhakar
F/o Patient Master Anant Sharma
Bed No       - PICU 01
D.O.A.        - 04.02.06
D.O.D.        - 07.02.06
Consultant - Dr. Krishna Kumar
Diagnosis   - Lt. Herniotomy.
# C-112, “Blue Bell CHS”,
Salasar Garden, (Near G.C.C. Club),
Mira Road (E), Thane – 401 107.
Tel. 2812 9202
Mob. 98336 15847 / 98336 15848
 
35
“It was a very scary experience, initially, because no one wants to go to a hospital or visit a Doctor; but, coming to Bhaktivedanta was like coming home. It is a completely homely environment and I am very happy with the services of the staff members and Doctors.”
Mrs. Arti Zala
Bed No       - FC 05
D.O.A.        - 08.02.06
D.O.D.        - 10.02.06
Consultant - Dr. Suraj Purshottaman
# A-54, “Vrishparva”,
Sec-3, Srishti Complex,
Mira Road (E), Thane – 401 107.
Mob. 98201 95475
Diagnosis   - Migraine
 
36
“The hospital management was excellent. The services of the Doctors, nurses and entire staff was satisfactory. The food was good. The medical treatment was very good. Everything was excellent.”
Mr. Habib K. Dossa,
Bed No       - SC 10
D.O.A.        - 10.02.06
D.O.D.        - 15.02.06
Consultant - Dr. Dhaval Dalal
Diagnosis   - Unstable Angina.
# 402, “Jangid Estate”,
4th Floor,
Mira Road (E), Thane – 401 107.
Tel. 3295 3439 (R)
 
37
“I, Mr. Altaf Parmar, wish to say that this hospital is as good as my home. I never felt lonely, over here, because all the Doctors, nurses and attendants are all so friendly. The facilities are very nice.

What I liked most is the reciting of ‘bhajans’ – it gives me strength hearing it. I am a Muslim . . . . . So what ! I believe in all religions. . . . . . . . .

The ‘dahl’, rice, ‘roti’, etc. are very tasty. . . . . . . .”

Mr. Altaf Kasamali Parmar
Bed No       - SC 08A
D.O.A.        - 15.02.06
D.O.D.        - 21.02.06
Consultant - Dr. Dhaval Dalal
Diagnosis   - TB with UTI & Severe Anaemia.
# 97 / 504, “Poonam Complex”,
Shanti Park,
Mira Road (E), Thane – 401 107.
Tel. 2855 3393
Mob. 98203 79313
 
38
  1. “During my stay in the Economy Ward, I noticed that there is a commotion because the staff pay very little attention to keeping the decibel levels down. Though understandable that an open ward would be a bit noisy, still it could not be accepted as an excuse – this Ward needs to be more disciplined.
  2. The ‘Maushi’ (in the Economy Ward) needs to be more restrained and helpful toward the needs of patients – she should develop the patience to listen to patients’ relatives.

On the other hand, my experience in the Special Ward (Twin Sharing) were more fulfilling :

  1. Rooms : Exceelent.
  2. Nurses : Exceelent.
  3. Food : O.K.
  4. All other facilities are satisfaction.”

Mr. Santosh Pillai
Bed No       - SC 10B
D.O.A.        - 14.02.06
D.O.D.        - 22.02.06
Consultant - Dr. Dhaval Dalal
Diagnosis   - PUO
# 405-B, “Sai Prasad”,
Talab Road,
Bhayander (E), Thane – 401 105.
Mob. 93238 21861
 
39
“ JAI MAA SHARDA ”

“. . . . . . . . Soft ‘bhajan’ is a very special feature that keeps patients and visitors in a pleasant mood and adds a spiritual touch to the heart.

In short, staff behaviour and the environment, of the hospital, are very much appreciated because of the high quality of services.”

Mr. L. B. Dwivedi
For patient Randhir Singh
Bed No       - EC 19
D.O.A.        - 14.02.06
D.O.D.        - 22.02.06
Consultant - Dr. B. C. Shah
Diagnosis   - Head injury.
Mhatre Chawl, Room No. 5,
“Shakuntala Building”,
Boisar Road, Char Rasta,
Palghar.
Mob. 98217 08842
 
40
“Feedback :-

Moral support & Counsselling is a very good way of helping a patient make proper mental recovery.

A good western toilet, in every room, is a very much needed facility for patients having leg injury.”

Mrs. Summaiya Goyal
Bed No       - SC 10A
D.O.A.        - 23.02.06
D.O.D.        - 25.02.06
Consultant - Dr. Sachin Patil
# A-203, “Rahul Tower”,
Naya Nagar,
Mira Road (E), Thane – 401 107.
Mob. 98208 20148 / 98194 93252
Diagnosis   - RTA.
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