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General Guidelines

General Guidelines

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  • Food:

  • Outside food is not allowed in the hospital ward, as we provide food to our patient under the strict guidance of our dietician.

  • Patient's relatives are requested not to eat with the patient in the ward in patient's thali. They are requested to take their meals in the cafeteria only.

  • Patients are advised:

"Not to keep any valuables with them in the ward". The hospital is not responsible for any theft or loss.

  • Damage to the Property:

Any damage caused to the hospital property by the patients, or their relatives will be recovered from them on the basis of assessment done by the hospital management.

  • Pharmacy:

  • Dispensing-Pharmacy is located on the ground floor of the Hospital.

  • It is operational 24 X 7, 365 days.

  • Another Pharmacy is located in the Operation Theater premises on the second floor; remains open on weekdays 8am to 10pm.

  • OPD Patients must produce the original-bill for returning medicine, within one month from the date of purchase, between 10AM-6PM (Not on Sundays/ Holidays).

  • Pharmacist shall inspect medicine / bill for expiry date, seal, packaging, and BH-Barcode.

  • Refrigerated products, Injections, General items, Rehabilitation-Aids and Devices are not returnable.

  • *IPD-patients must return balance medicines before discharge from the Hospital.

  • Telephone/Mobile:

  • Public telephone has been provided for convenience on the floor and ground floor lobby.

  • Use of mobile phones is prohibited in the wards.

  • Telephone facility is provided in premium & suit rooms.

  • Wi-Fi connection is available in premium & Suit Rooms.

  • For any other assistance you may contact the sister-in-charge in the ward.

  • In a case of any difficulty or suggestion, you may approach the Department of Customer Relation.

  • We respect our staff, and their protection is our duty. Therefore, any kind of proven misbehaviour with the hospital staff by the patient or their relatives, will lead to the discharge of the patient and appropriate legal action will also be taken, if necessary.

  • Ambulance Services are available round-the-clock.

  • Patients can request for ambulance on the following numbers:

  • Simple Ambulance – 91-8879936253

  • Cardiac Ambulance – 91-9321559160